Description
Balto is an AI-powered platform that offers real-time guidance, coaching, and automated note-taking to contact center agents. It aims to improve communication during calls, leading to happier customers and increased revenue. Balto also provides conversational analysis, Quality Assurance (QA), and integrates with various softphones and contact center systems.
What is this for?
Balto is an AI-powered platform designed to offer real-time guidance to contact center agents, assisting in effective communication during calls for happier customers and increased revenue.
Who is this for?
Balto is designed for industries such as insurance, financial services, healthcare, retail, and others that rely on contact center agents for customer interactions.
Best Features
- Real-time guidance providing agents with suggestions during calls based on the conversation.
- Real-time coaching alerts managers of crucial coaching opportunities for immediate help.
- Automated note-taking capability streamlines post-call work with single-click notes generation.