Customer Service
2 AI Tools for Customer Service
Gladly Sidekick
Customer Service
Gladly Sidekick is an AI and automation platform developed by Gladly after acquiring Thankful. It aims to engage and care for customers by providing personalized self-service through Self Service Threads. The platform goes beyond answering common customer service questions and can handle transactions like returns and exchanges. Real-life examples include Crate & Barrel and Bombas streamlining customer interactions. Gladly's mission is to empower businesses to deliver radically personal experiences by combining AI and people-centered customer service.
Dixa
Customer Service
Dixa is a conversational customer service platform that aims to improve customer experience and loyalty by providing a unified agent workspace, intelligent automation tools, and comprehensive reporting & analytics. It caters to businesses of all sizes and industries, offering a solution for better customer service interactions across multiple channels.