Description
SupportLogic is an all-in-one Support Experience Management Platform that leverages AI to predict and prevent customer escalations, extract customer sentiment signals in real-time, and improve support response efficiency. It offers features like intelligent case routing, proactive alerts, and agent productivity tools to enhance customer satisfaction and streamline support operations.
What is this for?
SupportLogic is a Support Experience Management Platform that utilizes predictive and generative AI to help businesses protect their brand experience by predicting and preventing customer escalations.
Who is this for?
SupportLogic is designed for businesses looking to improve their customer support operations, enhance agent productivity, and gain valuable insights from customer interactions.
Best Features
- Predictive and generative AI for customer support
- Real-time sentiment analysis to prevent escalations
- Intelligent case routing and proactive alerts for efficient issue resolution
Pricing
Standard
Features
- Predictive and generative AI
- Real-time sentiment analysis
- Intelligent case routing
Premium
Features
- Proactive alerts
- Customer support analytics
- Agent productivity tools