
Description
AgentInsights is an AI-powered tool that revolutionizes call operations by providing automated feedback, AI scoring, call transcriptions, and AI-driven guidance to enhance agent performance and customer interactions. It offers a Call Recording App, Call Analysis, AI Coaching, and an Analytics Dashboard to empower users with data-driven insights and actionable feedback. With a focus on improving customer interactions and agent performance, AgentInsights is a valuable tool for call centers, customer service teams, and decision-makers.
What is this for?
AgentInsights is an AI-powered tool designed to enhance call operations by providing automated feedback, AI scoring, call transcriptions, and AI-driven guidance to improve agent performance and customer interactions.
Who is this for?
AgentInsights is ideal for call centers, customer service teams, managers, and decision-makers looking to optimize customer interactions, improve agent performance, and make data-driven decisions.
Best Features
- Automated feedback, AI scoring, and call transcriptions for performance assessment and actionable insights.
- AI-driven guidance to enhance agent performance and elevate the quality of customer interactions by up to 40%.
- Customized AI Analytics Dashboard for decision-makers, managers, and agents to access important call data and insights.