Description
Twig AI is an AI tool by TeamSync Software Inc. that reads, analyzes, and writes responses to customer queries from help docs, private datasources, and past support tickets. It offers unparalleled features and benefits such as 2X faster first responses, AI personas mapping to multiple CX roles, and insights to help oversee and refine AI. Twig AI has been positively received by CX leaders for its ability to save time, improve response quality, and enhance customer experience.
What is this for?
Twig AI is an AI tool designed by TeamSync Software Inc. to augment support agents by utilizing semantic analysis of documents, knowledge base, and past support tickets to answer complex and custom questions, ultimately reducing costs.
Who is this for?
Twig AI is designed for customer experience teams, support engineers, CX leaders, and professionals who aim to increase product quality, reduce support variance, and improve response time.
Best Features
- AI Brain built for CX teams, providing factual answers that are always cited with trustworthy sources.
- Control how AI responds to questions, allowing CX teams to review AI answers and add tribal knowledge.
- Personalized AI in your own style, enabling users to set up preferences such as answering style and tone.