Description
Unthread is an AI-powered support tool that streamlines and automates customer support processes within Slack. It helps support teams assign ownership of incoming messages, prioritize important messages, collaborate with colleagues, and escalate conversations when needed. With features like automated message assignment, triaging, escalation, and performance tracking, Unthread aims to improve efficiency and enhance customer satisfaction.
What is this for?
Unthread is an AI-powered support tool designed to help companies provide customer support directly within Slack. It acts as a Slack inbox, transforming support requests into prioritized tickets with assignments and SLAs.
Who is this for?
Unthread is designed for companies across various industries such as FinTech, Infrastructure SAAS, HR Tech, Agencies, Open Source, and Productivity Tools.
Best Features
- Automatically categorize various types of messages such as bugs, feature requests, and greetings using AI technology.
- Integrates seamlessly with popular tools like Salesforce, Hubspot, Linear, and Asana.
- Offers different pricing plans with varying features and capabilities, starting from a free version for basic conversation tracking.
Pricing
Free Version
Features
- Basic conversation tracking
- Dynamic message assignment
- Unlimited messages
Startup and Growth Plans
Features
- Mass email outbound
- Custom integrations
- Single sign-on
- Unlimited users and channels